American Insurance Alliance

Manufactured Housing Insurance Specialists

Toll Free: 1-855-AIA-4321 (1-855-242-4321)

Claims

REPLACEMENT COST VS ACTUAL CASH VALUE

If you have replacement cost coverage and one of your insured manufactured homes is damaged due to a covered peril such as wind, hail, or fire, then you should expect to be paid for the reasonable cost to repair your home less your insurance deductible. If you have actual cash value cost coverage, then you would be paid the reasonable cost of repair, less both depreciation and the deductible. If you are not happy with your insurance adjuster’s estimate, you should seek an estimate by a third party. If the third party’s estimate is higher, contact your adjuster and go over the discrepancies.

Tenant Discrimination Laws, Trends, and Landlord Recommendations

Are you a member of a legally protected class? To answer that question, ask yourself, do I have a gender? Do I have a religion? How about a sexual orientation? An age? A family status? A race? A pet I have a deep emotional connection with? If you answered yes to any of those questions, then, yes, you are a member of a legally protected class.  As my dad used to say, “You are unique and special. Just like everyone else.” An expanding definition of “disability” coupled with substantial increases in the operating budgets of government enforcement agencies are leading to record numbers of housing discrimination complaints against property managers and landlords.

The Federal Fair Housing Act is intended to prohibit illegal housing discrimination against the buyer or renter of a property and promote residential integration. When the Fair Housing Act was first passed, it only prohibited discrimination based on race, color, religion, sex and national origin. A 1988 amendment to added disability and families with children under the age of 18 to the list of protected classes. In June of 2015, the Supreme Court held that the law also allows for claims involving situations that have a discriminatory effect, even if there is no discriminatory intent. Activities such as advertising only in a Hispanic targeted newspaper or only in a certain section of town have been found to violate the law. Housing discrimination law compliance is a bigger issue in the U.S. than most property managers and landlords understand it to be.

“The Fair Housing Act” and “The Americans with Disabilities Act” have similar definitions of a disabled person: a person who has a physical or mental impairment that substantially limits one or more major life activities, or a person who has a history or record of such an impairment, or a person who is perceived by others as having an impairment. Visible disabilities, such as those of a wheelchair bound tenant or a blind tenant, are easier for property managers to acknowledge and accommodate.

Lesser apparent or invisible disabilities are far more difficult to identify and accommodate. Yet, reasonable accommodation without question is required. For example, a military veteran suffering from Post-Traumatic Stress Disorder who needs the services of a Chow to reduce anxiety or a person who has seizures and relies on the services of a German Shepherd that can predict the onset of those seizures both suffer from invisible disabilities. Both tenants are legally allowed to keep their pets despite any property management rules prohibiting such animals. Because invisible disabilities are both more difficult to recognize and more likely to be fraudulently claimed by tenants, there is a greater likelihood property managers may initially deny such tenants reasonable accommodations. Such denials may cause more discrimination complaints.

Worse yet for property managers, evolving ideas of what constitutes a disability are creating new problems. Recent court cases ruled that hoarding and the use of medical marijuana were considered disabilities. These disabilities create special problems for property managers because they pose additional safety hazards when tenants with these disabilities reside close to other tenants. For example, marijuana users produce toxic second hand smoke and hoarders pose a fire risk. While discrimination is still illegal in these situations, property managers may put in reasonable limitations and controls to address safety concerns. For example, someone who claims that their pit bull helps them manage anxiety may still be required to remove the dog from the premises if the dog attacks or attempts to attack another person.

It brings added urgency to any property manager when they read about an increase in the operating budget for the agencies that are tasked with enforcing these laws and investigating these complaints. These agencies are searching hard for discrimination complaints. Enforcement of the Fair Housing Act is administered by the Office of Fair Housing and Equal Opportunity and overseen by HUD. Ninety five separate fair housing and nonprofit organizations whose mission is to find and eliminate housing discrimination were recently awarded $38.5 million from the government.


These agencies’ budgets are ultimately defined by how many complaints against landlords they find and help prosecute. Therefore, finding more violations is good for their business. So when they contact you as a property manager and claim they don’t favor either side of a housing dispute, be wary. The best practice when dealing with these investigators is to be polite, succinct, and let them know you’ll have someone in your organization reply in full. At that time, get help from a lawyer or other type of fair housing professional to help you properly respond.


It’s important that your property management team be well trained in Fair Housing and Discrimination laws. Periodically test your staff to see if they are in full compliance. Check to see that your sales and lease forms as well as your advertising comply with Fair Housing laws. Finally, as a failsafe measure, make sure that you have proper insurance in place (Tenant Discrimination or Employment Practices Liability Insurance with 3rd Party Coverage). Property managers and landlords are more predisposed to discrimination lawsuits than ever before.

Transport – Installation

Recently, one of our manufactured home retailers sold a home and hired a contractor to transport and install the home on the home-buyer’s property. The home buyer wanted his new manufactured home set where his current site built house sat. The contractor was hired to move the site built house to another location on his property. He hadn’t moved the home 100′ when it began to crumble. Eventually, the house caved in.

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Top 10 Mistakes Insuring a MHC

  1. Failure to list/insure all your improvements on your policy. Many simply don’t include above ground utility infrastructure, signs, fences and smaller buildings.
  2. Undervaluing your property. Too often, people insure things based on its tax value or what the prior owner valued it at. For most regular construction buildings, start at $70/ft.
  3. I won’t insure y park owned homes because they aren’t worth a lot. A $10K loss might not be catastrophic, but if you lose 10 homes at $10K each in a single event, that’s too large of a loss to not seriously impair your long term investment.
  4. Buying insurance from a non-specialty agent. They don’t have the knowledge or insurance company contacts to get you the right coverage or a good premium.
  5. Not buying loss of Business Income and extended loss of business income coverage. Both are critical for park owners.
  6. Paying for the insurance of every contractor that works for you. If they don’t have insurance, your insurance company will pay their claims. Make them prove coverage with an appropriate Certificate of Insurance.
  7. Failure to include data breach and tenant discrimination coverage. These are large and growing loss drivers for park owners.
  8. Calling an employee and independent contractor. What functions and how they perform them define who is an employee. A simple contract stating otherwise won’t do it.
  9. Not buying Worker’s Comp when needed. Ands if you have employees you need workers compensation insurance. Employers are responsible for medical expenses and lost wages for up to life when employees are injured on the job.
  10. When you sell mobile homes, not including this coverage on your policy. You need general liability insurance that covers the park, any home sales, and all associated operations.

American Insurance Alliance

Manufactured Housing Insurance Specialists

Toll Free: 1-855-AIA-4321 (1-855-242-4321)

Transport – Installation

Recently, one of our manufactured home retailers sold a home and hired a contractor to transport and install the home on the home-buyer’s property. The home buyer wanted his new manufactured home set where his current site built house sat. The contractor was hired to move the site built house to another location on his property. He hadn’t moved the home 100′ when it began to crumble. Eventually, the house caved in. The site-built home owner is now demanding compensation from the retailer for the value of the damage sire built home.The retailer did three smart things prior to the home being damaged. First, he had the contractor provide him with a Certificate of Insurance proving the contractor carried general liability insurance. Second, he had the contractor sign a written performance agreement that required the contractor to defend and indemnify him in the event the contractor’s work caused a problem for which the retailer was sued. And third, the retailer carried his own general liability insurance.The retailer would be in an even better position if he’d done three other things. First, if he would have demanded the contractor inspect the frame home prior to moving it to determine if it was movable, he might have avoided the problem. Second, he should have used a “Transporter Installer Performance Agreement”. It includes more contractual language that would have put him in a stronger position. And third, he should have demanded that the contractor name him as an “Additional Insured” on the contractor’s insurance policies. That would have given him direct access to defense and indemnification from the contractor’s insurance company.